Terms and Conditions
Please read these Terms and Conditions carefully before using this website operated by Bigjigs Toys Ltd (Company Number: 4710017 and VAT Number: 813 7722 32) By accessing or using our website you agree to be legally bound by these Terms and Conditions as they may be modified and posted on our website from time to time.
Buying products on our website
Details of Ordering Procedures, Products, Prices, Payment and Delivery charges are displayed on our website. You will be given clear instructions on how to navigate our simple on-line order process and you shall be required to provide us with your accurate personal details. By clicking on the 'Agree' button you are consenting to our Terms and Conditions.
If you have a comment concern or complaint about a product you have purchased from us, please contact us via email at firstname.lastname@example.org
Prices listed are in £GBP and are inclusive of VAT at the applicable UK rate. We may change the advertised price of a product at any time. The price you pay will be the price in force at the time of your order. The price on your order will be validated by us as part of the acceptance procedure. We try to ensure prices displayed on our website are correct at all times. Should a pricing error arise, we will inform you if a product's correct price is different from that stated on your order and you may choose to either proceed with or cancel the order.
Payment is by credit or debit card and paypal only.
All goods remain our property until payment is made in full.
You undertake that all details you provide to us for the purpose of purchasing Products or services which may be offered by us on our website will be correct, that the credit or debit card which you use is your own and that there are sufficient funds or credit facilities to cover the cost of any products or services. We reserve the right to obtain validation and verification of the authenticity of your credit or debit card details before providing you with any products or services.
All products are subject to availability as posted on the website. If the product you order is unavailable, but has been processed, we will inform you as soon as possible and give you the option to wait for further stock to come available, to cancel or substitute the order. In the event that we are unable to supply the product or any substitute product to you at all, we shall notify you as soon as possible and shall reimburse your payment in full.
Arranging and anticipating delivery
Any times or dates stated on our website or confirmation emails
regarding delivery are estimates only. Bigjigs Toys Limited will
make all reasonable effort to deliver products within the time
specified, but does not accept liability for any failure to deliver
within that time. Orders received on Saturdays, Sundays or public
holidays and orders received after 1pm on weekdays, will be
processed the next working day. We do not normally deliver on
Saturdays, Sundays or public holidays.
Whilst we agree to use all reasonable endeavours to ensure that delivery is made around the delivery time advertised, you will acknowledge that actual delivery is often via third party suppliers and carriers and can therefore be beyond our control. Incorrect personal details may lead to problems or delays in delivery, so before placing your order, please ensure that you have included the full address details, including accurate postcode of the delivery address, any specific delivery instructions and your daytime contact telephone number and e-mail address so we can notify you in the event of a delivery problem.
When the delivery arrives
Delivery will be deemed as successfully made once the product has arrived at the address specified. No signature is required for proof of delivery, except where carriers use this for their own confirmation. Products may be left at the delivery address without the recipient's permission except where third party suppliers require signed confirmation or the recipient has expressly requested products not be delivered in their absence. Products will be deemed your responsibility once they have been received by you, your agent or the intended recipient. Any loss or damage to the products shall then be at your own risk.
In case of delivery to business premises, the signature of any person authorised to accept delivery on behalf of the organisation shall be accepted as proof of delivery. Should delivery be refused at the delivery address, and re-requested for another date, we may charge for the second delivery, since we met our delivery obligations with the initial delivery attempt. It is the recipients responsibility to sign for the correct number of packages as shown on the carrier's delivery note.
Shortages must be noted on the delivery note where possible. You should notify us of the shortages within 2 days of delivery at email@example.com . If boxes look damaged on delivery we recommend the contents are inspected before accepting and signing the delivery note.
Cancellations and returns
Should you wish to cancel the order please contact us by email at firstname.lastname@example.org within 7 working days from the day after the date of delivery. Your order will not be considered cancelled until notification in writing is received. If your order has already been despatched please follow the instructions for return as detailed on our delivery note.
If you decide to cancel an order after the products have been despatched and commenced their carriage to you by carrier or post, we may charge you for the carriage of those products. We advise you check the status of the order at email@example.com before you request cancellation. Any charges will be communicated to you before we confirm the cancellation.
You may return any delivered products you have purchased within 30 days of delivery for any reason (including if you simply change your mind). To do so you must notify us by calling our customer service department on 01303 212691 within 7days of delivery to obtain a Return Authorisation Number and follow the instructions on our delivery note. If you are returning a product for any reason, except damage or manufacturer defect, you must pay the costs of returning the products to us or our suppliers. On request, we will collect the products from you, but the cost of this will be charged to you and we may deduct this from the refund, unless the product delivered is not what you ordered or is not of a satisfactory quality.
Care must be taken to ensure the return products are packed well to avoid damage or loss of parts in transit and include a copy of the completed return slip. Products returned which cannot be re-sold as new due to customer damage or wear and tear may be subject to a reduction in the refund given.
Refunds will be processed within 30 days from receipt of the returned goods.
We may assign, transfer, novate or subcontract any or all of our rights and obligations under these Terms and Conditions at any time. We may alter these Terms and Conditions from time to time and post the new version on our website, following which all use of our website will be governed by that version. You must check the Terms and Conditions on the website regularly.
If any provision or terms of these Terms and Conditions shall become or be declared illegal, invalid or unenforceable for any reason whatsoever, such term or provision shall be divisible from the other Terms and Conditions and shall be deemed to be deleted from them. These Terms and Conditions and your use of our website are governed by English law and you submit to the non-exclusive jurisdiction of the English court. Except in respect of a payment obligation, neither you nor Bigjigs Toys Limited will be held liable for any failure to perform any obligation to the other due to causes beyond your or Bigjigs Toys Limited's respective reasonable control. Failure or delay by either party enforcing an obligation or exercising a right under these Terms and Conditions does not constitute a waive of that obligation or right.
Modifications to website
We reserve the right to make changes or corrections, alter, suspend or discontinue any aspect of our website or the content or services available through it, including your access to it. Unless explicitly stated to the contrary, any new features including new content shall be subject to these Terms and Conditions. Please note that although we try to ensure that the content of our website is accurate, our websites may contain typographical errors or other inaccuracies.
These Terms and Conditions replace all other Terms and Conditions previously applicable to the use of our website and/or sale of the products.
Nature of our website
Please note that our website is available only to individuals that can form legally binding contracts under applicable law. You must be over 18 years to purchase the Products, using the payment methods displayed on our website. If you do not qualify you may not use our website.
We promise that for any product you purchase from our website:
- We have the right to sell the product to you;
- The product will correspond with the description we have given to you. Whilst every effort has been made to portray items accurately, slight variations may occur. All measurements quoted are approximate and the reproduction of colours is as accurate as photographic and publishing processes will allow.
- The product will be of satisfactory quality and will comply with appropriate safety and consumer regulations.
We also promise that any service we provide to you will be provided with reasonable skill and care. Subject to our delivery statements, we shall not be liable for any delay or inability to perform our obligations to you if such delay is due to any cause whatsoever beyond our reasonable control.
No warranty is given or implied that any item we offer is fit for any particular purpose. As we have no control over the way our products are used, customers must ascertain for themselves that an item is suitable for the intended purpose and should take reasonable care in accordance with any guidelines provided in our assembly and operating instructions. If we are liable to you for any reason, our liability will be limited to the amount paid by you for the product concerned. This limit does not apply to any liability we may have for death or personal injury resulting from our negligence or for our fraudulent misrepresentation. The limitations and exclusions in this clause do not affect your non-excludable statutory rights and only apply to the extent permissible by applicable law.
Information you provide to us
The following applies to any information you provide to us, for example during the registration or ordering process.
- You authorise us to use, store or otherwise process any personal information which relates to and identifies you, including but not limited to your name and address, to the extent reasonably necessary to provide the services which are available through our website by us, our suppliers, our partners, associates, sub-contractors or other third parties (together our "Partner Companies").
Copyright and monitoring
The contents of our website are protected by international copyright laws and other intellectual property rights. The owner of these rights is Bigjigs Toys Limited, its affiliates or other third party licensors. All product and company names and logos mentioned in our website are the trade marks, service marks or trading names of their respective owners, including us. You may download material from our website for the sole purpose of placing an order with us or using our website as a shopping resource.
However, you may not modify, copy, reproduce, republish, upload, post, transmit or distribute, by any means or in any manner, any material or information on or downloaded from our website including but not limited to text, graphics, video, messages, code and/or software without our prior written consent, except where expressly invited to do so, for example in order to complete any test or questionnaire.
Availability of our website
We will try to make our website available but cannot guarantee that our website will operate continuously or without interruptions or be error free and can accept no liability for its unavailability.
You must not attempt to interfere with the proper working of our website and, in particular, you must not attempt to circumvent security, tamper with, hack into, or otherwise disrupt any computer system, server, website, router or any other Internet connected device. We will do our best to ensure that all materials and information published on our website are accurate, but please note that all content, materials and information on our website are provided on an 'as is' basis and you assume total responsibility and risk for your use of our website and use of all information contained within it.
We accept no liability for any indirect, consequential loss, damage or special or punitive damages, or costs, or for any loss of data, profit, revenue, business contracts (whether direct or indirect) in each case, however caused, even if foreseeable and even if we have been advised of the possibility of such damages. In circumstances where you suffer loss or damage arising out of or in connection with the viewing, use or performance of our website or its contents other than as a direct result of purchasing products (which shall be subject to the exclusions and limitation of liability set out in these Terms and Conditions), we accept no liability for this loss or damage (except where we have been negligent) whether due to inaccuracy, error, omission or any other cause and whether on the part of us or our servants, agents or any other person or entity.
You are responsible for ensuring that your computer system meets all relevant technical specifications necessary to use our website and is compatible with our website. You also understand that we cannot and do not guarantee or warrant that any material available for downloading from our website will be free from infection, viruses and/or other code that has contaminating or destructive properties. You are responsible for implementing sufficient procedures and virus checks (including anti-virus and other security checks) to satisfy your particular requirements for the accuracy of data input and output.
Company Registration Information
Bigjigs Toys Ltd
Unit B, Kingsmead, Folkestone, Kent CT19 5EU
Company No. 4710017 VAT No. 813 7722 32